You Asked and We Listened

edubro

One of our favorite things about traveling to trade shows each month is the time we get to spend visiting the local smoke shops and meeting the people who educate their customers about our products. In addition to the good memories we walk away with, we always enjoy asking the question of what we as a company can do to help make shop owners lives easier. The variety of feedback we get and insights into peoples businesses is always fascinating, but something that constantly came up was our little postcard, that we affectionately call the educard, a 4×6 postcard containing product information. We loved hearing that this was something that enables shop owners to breath easier in their lives, so we took it to the next level, creating this 4 fold brochure outlining all the features of our most beloved product, the Launch Box. Our shipping team needed a way to distinguish between the old postcard (the edu-card)  and the new expanded brochure, and the name “The Edu-Bro” was born.

We appreciate your interest in reading our little sneak peek into the inner workings around Magic-Flight Head Quarters in San Diego, California.  Here is some love from our customers we would like to share with you;

“Thanks for such customer-centric customer service. I praise Magic Flight to all my friends & associates, even advocating to those who don’t vape. The brilliance & simplicity of your Launch Box is complimented by the integrity of your business.”

“Thank you for loving what you do!
Thank you for keeping us healthy for more love & life!
The Magic Flight Company and Products are awesome!”

“Just wanted to drop you guys a line and thank you for the MFLB. This was my first dry herb vaporizer and after a few months of ownership, I can’t think of a good reason to get anything different. I have to say that I really prefer ‘analog’ devices to digital in general. So the entire philosophy behind the Launch Box is right up my alley. I have lived here in San Diego for about 20 years, so I feel like I have a ‘feel’ for the city and this is it. A little wood box that heats up my herbs and calms my mind after a day at the office. So thanks for the analog love. Keep up the good work!”

“Hello! I really appreciate the personal email instead of the usual automated stock replies most companies used. It’s a nice touch and it definitely makes me feel like I’m supporting a really cool, caring business. It’s refreshing to encounter customer service this great, especially for a major online retailer. I appreciate it.”

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